At the age of 22, Ville designed and implemented the Service Desk function at NEA AB from scratch. At the time NEA had about 2.000 employees. At the age of 25, Ville took on the role as a Service Desk Manager for Imtech Nordic. NEA had merged with NVS and Imtech and all together they now had 4.500 employees spread over three countries. Ville supervised seven employees in the Nordic region.
Ville's primary focus at Altitude 365 is to deliver our services and to develop our company's processes to maximize efficiency.
Leadership is his main area of interest and he is always eager to learn!
"There is nothing quite so useless, as doing with great efficiency,
something that should not be done at all."
- Peter Drucker
- Project Management.
- Process and Lifecycle Management.
- IT Operations.
- Office 365 Onboarding Excellence.
- IT Governance.
- IT Strategy.
Service Desk Manager
As a Service Desk Manager Ville was responsible for the Service Desk as well as all the functions and processes surrounding it, i.e. asset management etc. He reported directly to the CIO and the Service Desk handled about 1.500 cases each month.
In his role as a Project Manager at Altitude 365 Ville coordinated and led many migrations to Office 365, including the private as well as the public sector. During the autumn of 2016
he led two projects for a customer with about 4.500 users to handle and automate life cycle management as well as to govern Office 365 regarding change, incident, problem, event management and more.
As a Strategic Advisor to a media company with about 3.000 users Ville supported and assisted the customer to achieve a greater value from Office 365. In this role he helped the customer with new ways of achieving value and he also educated the end users.
During the fall of 2019, I attended TechDays Sweden as a Speaker alongside my colleague (and one of the founders of Altitude 365) Magnus Göransson. We had 2 sessions. One was a pre-day in the PowerPlatform and the other was a 1 hour session on every day...
Ah, yes. The mighty Power Platform in which your imagination is usually the biggest obstacle. Today my creativity stretches from Twitter to Power Automate and into Power BI. The best part of this blogpost is that you can do this yourself and it’ll take ...
In an ever changing, evergreen, cloud environment you should really consider a Champions program to be successful. One simple way of getting everyone together is to create a Team in Microsoft Teams for your Champs to collaborate, share ideas and so on. ...
The number of organizations out there that are not showing interest in moving from Skype to Teams are becoming something of an endangered species. Some would say that only the dead fish follow the stream and I’ve never truly understood that saying. In t...
Times are changing. Times has changed already actually. In our new era of the evergreen cloud, onboarding and adoption seems to be on everyone’s minds. I figured I might as well share some of my ideas around the area in a blog post instead of just talk ...
Crimes data visualized | I recently got an assignment for a customer to build a Power BI report that will visualize geographical data for politicians in order for them to make more informed decisions. This inspired me the same way it obviously would hav...
Build your Champions team. In Teams. Allright so many organizations are creating their Champions teams of early adopters to help them in their quest to adopt the services and ways of working with Microsoft 365. Refer to this blog post as guidelines or t...
Keep track of your tasks | That sentence usually means to keep track of your actual tasks in lists and such. What I mean this time is how you keep up with an acceptable amount of tasks to make sure you keep improving and accomplishing over time.
I’ve spent about 200 hours in Teems meetings when this blog post is written. Based on that experience I’ve conducted this blog post as a sort of quick step guide on the things to consider for the perfect meeting. Unless you want to spend 10 minutes read...
Microsoft Teams is rather self-explained, and people got the hang of most of the basic features by now. There are however a great deal of features and functions that I often see gets overlooked. This blog post describes some of those!
Almost all organizations occasionally end up in the situation where an employee changes their name. This time it was my own turn as I got married and changed my surname! Getting married was awesome but this blog entry will describe my experience of the ...
Data-driven insights | Microsoft cloud services provide us with lots of new opportunities and information, but for it to be valuable, it needs to be refined and interpreted..
There are countless of shortcuts in Excel that saves lots of time and energy! Here are some tips and trix to start the new year with!
Do you ever wonder what would happen if a detail was changed? "What-if"? With Goal-seek in Excel, you can actually do this!.
New dashboard in Security and Compliance center | Microsoft brings together the tools to make them more accessible based on the GDPR perspective.
We get a plethora of products in Office 365! Some seem to make the same things as well. How to know when to use what? I did not intend to immerse in just all of the products here, but I will list a number that can make your meetings easier!
Microsoft released the long-awaited Adoption content pack to Power BI. Here I’ll describe how to maximize the value from the preview available!
Villes Productivity Tips – divide text in Excel | There are lots of occasions when it may be good to separate text in lists. In the example below, a poor fellow has encountered a malicious virus that renamed all the users files and added a new file exte...
Inspire is over for this year and in this blog post, my best experiences and the kind of gold I want to share most of me sum up! This is blog post number 2 of 2
Inspire is over for this year and in this blog post I will summarize my best experiences and the kind of golden grains I want to share! This is blog post number 1 of 2.
What do I mean by official, you might be thinking. Altitude 365 is included in the High Touch Partner Program and we had a pre-day on Sunday so it felt like we were already running today. There are, of course, lots to write about after this day, but I h...
Everyone works in different way. However, the important thing is not how you work, but what results are achieved. If I can do more efficient work and save time, I get less stressed and can spend more time for something else.
What I like with Microsoft ...
Tired of creating instructions?
I work a lot with onboarding of Office 365. Many people think it's boring with all these guides that have to be produced, but one thing that might not be well known is that there are loads of...