At the age of 22, Ville designed and implemented the Service Desk function at NEA AB from scratch. At the time NEA had about 2.000 employees. At the age of 25, Ville took on the role as a Service Desk Manager for Imtech Nordic. NEA had merged with NVS and Imtech and all together they now had 4.500 employees spread over three countries. Ville supervised seven employees in the Nordic region.
Ville's primary focus at Altitude 365 is to deliver our services and to develop our company's processes to maximize efficiency.
Leadership is his main area of interest and he is always eager to learn!
"There is nothing quite so useless, as doing with great efficiency,
something that should not be done at all."
- Peter Drucker
- Project Management.
- Process and Lifecycle Management.
- IT Operations.
- Office 365 Onboarding Excellence.
- IT Governance.
- IT Strategy.
Service Desk Manager
As a Service Desk Manager Ville was responsible for the Service Desk as well as all the functions and processes surrounding it, i.e. asset management etc. He reported directly to the CIO and the Service Desk handled about 1.500 cases each month.
In his role as a Project Manager at Altitude 365 Ville coordinated and led many migrations to Office 365, including the private as well as the public sector. During the autumn of 2016
he led two projects for a customer with about 4.500 users to handle and automate life cycle management as well as to govern Office 365 regarding change, incident, problem, event management and more.
As a Strategic Advisor to a media company with about 3.000 users Ville supported and assisted the customer to achieve a greater value from Office 365. In this role he helped the customer with new ways of achieving value and he also educated the end users.
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Inspire is over for this year and in this blog post, my best experiences and the kind of gold I want to share most of me sum up! This is blog post number 2 of 2
Inspire is over for this year and in this blog post I will summarize my best experiences and the kind of golden grains I want to share! This is blog post number 1 of 2.
What do I mean by official, you might be thinking. Altitude 365 is included in the High Touch Partner Program and we had a pre-day on Sunday so it felt like we were already running today. There are, of course, lots to write about after this day, but I h...
Everyone works in different way. However, the important thing is not how you work, but what results are achieved. If I can do more efficient work and save time, I get less stressed and can spend more time for something else.
What I like with Microsoft ...
Tired of creating instructions?
I work a lot with onboarding of Office 365. Many people think it's boring with all these guides that have to be produced, but one thing that might not be well known is that there are loads of...